Frequently Asked Questions
Everything you need to know about shopping with Sony Latin Fashion.
How long does shipping take for my order?
We offer standard shipping across Latin America which typically takes 3 to 7 business days. Express shipping options are available at checkout for delivery within 48 hours.
What is your return policy for apparel?
Items can be returned within 30 days of delivery, provided they are in their original condition with all tags attached. Please note that for hygiene reasons, swimwear and intimate apparel are final sale.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as our sizing follows international standards.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and local payment methods specific to your country, such as Mercado Pago.
Can I track my order once it has been shipped?
Yes, once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package in real-time.
Are the materials used in your collections sustainable?
Sony Latin is committed to ethical fashion. Many of our pieces are crafted from organic cotton and recycled polyester. Check the 'Material & Care' section on specific product pages for more details.